Last updated: Oct 26, 2021
TRANSNOVA Privacy Policy
Overview
Our customer's personal information is very important to us. We at Transnova value and respect your concerns about privacy.
This notice describes the types of personal information we collect from clients, how we may use the information and with whom it may be shared with. The notice also showcases how we will safeguard our client’s personal information. We will also give you full disclosure on how you can ask us to access or change the personal information we maintain about you, how to withdraw consent you previously provided to us, having us refrain from sending you certain communications, or answer any questions you may have about our privacy practices.
The following privacy notice is subjected to local privacy laws.
What Personal Data do we collect?
We require data related to your to facilitate your registration, use of TRANSNOVA Services , and to meet our regulatory obligations. We strive to be clear about the data we collect and why. We are obligated by law to protect your data, do not and will not sell your data to third parties.
Data you provide
We collect Personal Data you provide to us voluntarily, such as your name, phone number and vehicle information. This happens during platform signup and or when you contact our support staff for assistance with the TRANSNOVA Services.
Data that is collected automatically
We collect data about you automatically, such as environment data while you use the TRANSNOVA Services. This is collected using cookies or similar technologies when you interact with our websites. We collect data about the type of device you use to access the TRANSNOVA Services, your operating system and software version identifiers, IP address, location, browser type and the pages you view on the platform, and lastly, what interactions you have with the content.
Data relating to children and minors
TRANSNOVA does not target or market intentionally to children under eighteen. Visitors of all ages may interact with the TRANSNOVA Services, but no data is collected knowingly about those under the age of eighteen without parental consent. If a child under eighteen has registered on the TRANSNOVA Services using false data, the account will be closed and any Personal Data collected will be erased from records.
When Personal Data is collected?
Researching TRANSNOVA Services
While researching TRANSNOVA to determine if it is right for you, you may visit the website or contact the sales and support team. While doing this, you may provide Personal Data, such as your name, vehicle information and phone number. The website will also implicitly collect data about you via cookies and logging when you visit the TRANSNOVA Services.
Using the TRANSNOVA Services
The main reasons we collect data during your everyday use of the TRANSNOVA Services is to maintain the security, correctness and stability of the platform. This data is also useful in providing customer support. Additionally, we use this data to better direct development effort towards improving our product and service.
Contacting the support team
On occasion you may choose to contact the TRANSNOVA support team for assistance with the platform. In order to be able to offer the best service possible we may request and collect data from you.
How we use Personal Data?
The data collected by the TRANSNOVA Services is used to provide you with the services offered. This includes using your data to improve and customize your use of the platform. The data is also used to communicate with your relevant events pertaining to your account, new service availability, changes to the way the platform operates and security concerns.
Providing services
We use the data to operate the TRANSNOVA Services to ensure users can operates in an efficient, secure, correct and legal manner. The processing of Personal Data is required to perform our duties in the provision of these services.
Platform improvements
TRANSNOVA uses data for research purposes and to develop and improve the TRANSNOVA Services in the form of new features, performance enhancements and usability improvements.
Security, Correctness and Dispute Resolution
Personal data that we collect is used to protect the security and safety of the TRANSNOVA Services and users using the platform. This may be in the form of fraud detection.
Regulatory requirements
Data collected on the TRANSNOVA Services is used to ensure compliance, conform with business agreements and to meet legal and regulatory requirements.
Data sharing
TRANSNOVA does not sell or rent you or your customers' Personal Data to marketers or third parties.
Compelled disclosure
When TRANSNOVA is legally required to do so. Personal Data will be shared with law enforcement agencies and investigative agencies. Data may also be shared with such organizations in the interest of protecting our own rights, the rights of affiliates or users in the course of legal proceedings.
Secure storage of the Personal Data collected
Security
TRANSNOVA takes the protection of Personal Data very seriously. The platform undergoes regular security compliance audits to maintain this status. A multitude of technical and organizational measures based on best practice and compliance frameworks are in place to ensure Personal Data is protected from loss, theft, misuse and unauthorized access.
Storage timeframe
TRANSNOVA will store your Personal Data as long as it is necessary to provide service and to comply with applicable laws and regulations. When it is no longer necessary to retain Personal Data it is erased.
Your rights
TRANSNOVA appreciates your desire to maintain control of your Personal Data. The following means of doing so are available to you:
- You can ask for a copy of the Personal Data we hold on you.
- You can inform us of any changes in your Personal Data, or you can request corrections to Personal Data we hold on you.
- Within the limitations of legal and regulatory requirements, you can ask us to erase or restrict Personal Data we hold on you. In some instances, this may mean we cannot provide service.
- Within the limitations of legal and regulatory requirements, you can request that we forward your Personal Data to a third party.
- In cases where we are using data with your consent, you remain entitled to withdraw consent.
Requests can be made to info@transnova.ca. A response will be made as quickly as possible.
Notification of changes to this policy
TRANSNOVA reserves the right to update or alter this policy and you are encouraged to check it periodically for updates. When the policy has been revised the ‘Last updated’ date at the top of this policy will reflect as such.
Contact us
If you have any questions regarding this policy or the use of Personal Data collected by TRANSNOVA, please send an email to info@transnova.ca.